Activity Importance Satisfaction Respondents were asked to rate the importance of various POA activities and their satisfaction with each. Shown below are the percentages of respondents rating each activity as “important”, and also the percentages of respondents dissatisfied with each activity:

Activities

Rating Important

Dissatisfied

POA Communications

76%

36%

POA Management

72%

45%

POA Governance

69%

43%

Enforcement of Covenants

68%

57%

Golf

53%

26%

Dining - Yacht Club

45%

38%

Community Social Events

38%

39%

Dining - Clubhouse - 19th Hole

37%

32%

Boat Access

36%

36%

Tennis

30%

30%

Stable (Horse Boarding)

13%

30%

Facilities

Clubhouse/Pro Shop/19th Hole.

Eighty-seven percent (87%) of respondents feel the facilities need to be improved, and 13% feel they are fine as they are.

Forty-eight percent (48%) of respondents are satisfied with the general exterior appearance of the Main Clubhouse (26% are dissatisfied), and 39% are satisfied with the general interior appearance (33% are dissatisfied)

Yacht Clubhouse

Ninety percent (90%) of respondents feel the facilities need to be improved, and 10% feel they are fine as they are. Forty-two percent (42%) of respondents are satisfied with the general exterior appearance of the Yacht Clubhouse (29% are dissatisfied), and 32% are satisfied with the general interior appearance (38% are dissatisfied)

Dining

Two-thirds of respondents never dine at the 19th Hole or the Yacht Club for dinner. Respondents expressed considerable dissatisfaction (20% to 46% dissatisfied) with various aspects of dining at the two locations. The lowest ratings (and highest dissatisfaction percentages) are for the menu variety and ambiance in both dining outlets; and all aspects of the food (quality, consistency, and value for price) at the Yacht Club.

Golf

Fifty-percent (50%) of respondents are satisfied with the overall condition of the 18-hole course and 23% are dissatisfied. Only 19% of respondents are satisfied with the overall condition of the 9-hole course, and 54% are dissatisfied. .

Respondents are generally well satisfied with the golf operations, programs, and the services provided by the professional staff

Tennis

Respondents are generally well satisfied with the location of the six courts (61% satisfied, 15% dissatisfied), but less satisfied with all other aspects of the tennis facilities and operations. The lowest ratings, and highest levels of dissatisfaction, are for the condition of the Yacht Club courts (35% dissatisfied), the Tennis Pro Shop (35% dissatisfied), and the availability of food and beverages at the courts (43% dissatisfied)

Swimming

Respondents expressed considerable dissatisfaction (28% to 60%) with all aspects of swimming at the three facilities: Montclair, Ridgewood, and Swim & Racquet. The lowest ratings (and highest levels of dissatisfaction) at all three swimming facilities are for the amount of shade, the bath house facilities, and the availability of food and beverages.

Funding Improvements

Respondents were asked to write in the amount of additional monthly fee they would be willing to pay to fund facility improvements they personally felt were important. Sixty percent (60%) of respondents indicated that they would not be willing to pay any additional amount to fund facility improvements. Of the 40% of respondents who would be willing to pay at least some additional monthly fee to fund improvements, the average amount they would be willing to pay is $6 per month.

Smoking Policy

Seventy-seven percent (77%) of respondents indicated that no adults in their families smoke, and 23% do have adult smokers in their families. Sixty-two percent (62%) of respondents agree with the current smoking policy that bans smoking in all areas except in the bar areas of the Main Clubhouse and Yacht Club, and the lounge area in the Men’s Locker Room. Respondents were asked what impact it would have on their usage of the Club if smoking was eliminated in the bar and lounge areas of the Main Clubhouse and Yacht Club. Response percentages were as follows:

No impact on Club usage..................

54%

Would use Club more........................

33%

Would use Club less..........................

13%

CONCLUSION

The Resident Survey was successful in identifying resident opinions regarding existing facilities and operations, as well as strategic issues that residents consider important for the Club’s future. This information will be a valuable resource to the community’s leadership and management as they make short-term operational improvements and develop long-range plans.  The purpose of this research is to make Lake Forest the best it can be and to be responsive to residents’ wishes. McMahon Group thanks to all residents